Patient Ratings Rise
Former patients of Simi Valley Hospital’s Emergency department have given increasingly high marks in two important areas of service—physical comfort and the likelihood of their recommending the hospital to family members.
For July, August and September 2007—the most recent survey period from which data is available—patient satisfaction scores rose in the two categories, based on a telephone survey conducted by NRC/Picker, a nationwide research organization based in Omaha, Nebraska.
“Our staff’s and physicians’ efforts to increase physical comfort, as well as other factors—including the recent physical renovations in our waiting area and treatment rooms—have had an obvious impact on our patients,” said Caroline Esparza, senior vice president and chief nurse executive at Simi Valley Hospital. “We’re very grateful for their support and for all the hard work of our physicians and staff to put patient comfort and safety first.”