Aspen Outpatient Surgery Center
Leading the Nation in Patient Satisfaction
Along with state-of-the-art equipment, the Aspen Outpatient Surgery Center excels in the area of patient satisfaction. According to PRC, the nationwide healthcare research company that conducts SVH’s patient satisfaction surveys, Aspen Outpatient’s scores are consistently well above those of similar centers throughout the United States.
“Because our staff lives right here in this community, we see our patients on a regular basis,” said Sam Martinez, director of the Aspen Outpatient Surgery Center. “We come into contact with each other at community activities, school, church, PTA, clubs, even extracurricular sports. Our reputation goes far beyond just the need to do our job; we extend ourselves to our patients because they are the people we run across all the time in our daily lives.”
Martinez also attributed the high patient satisfaction scores to a culture of camaraderie at the Center. “This staff is a tight-knit group,” he said. “We cross-train each other so we can work in different areas. Everyone takes personal ownership for the entire facility.”